SlotsGallery Casino Terms and Conditions

Welcome to SlotsGallery Casino. These Terms and Conditions govern your access to and use of our platform, services, games, bonuses, and all related features available at slotsgallery.com. By registering an account or using any part of our website, you confirm that you have read, understood, and agreed to be bound by these terms in full. We encourage you to review this document carefully before proceeding. If you do not agree with any provision stated herein, you must not use our services.

1. About Us and Our Licensing

At SlotsGallery Casino, we operate under the ownership of Metlait SRL, a company registered under the laws of Costa Rica (registration number 3-102-911867), with a registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold Licence No. 0000064 issued by the Tobique Gaming Commission, which authorises us to provide online gaming services. For alternative dispute resolution, we work with EGIS, reachable at disputes@egis-adr.com. Our platform has been operating since 2022 and is committed to delivering a fair, transparent, and secure gaming environment for all eligible players.

2. Eligibility and Account Registration

To use our services at SlotsGallery Casino, you must meet the following eligibility requirements:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must not be a resident of any restricted country listed in Section 3 of these terms.
• You must not already hold an existing account with us — only one account per person, household, IP address, or device is permitted.
• You must provide accurate, truthful, and up-to-date personal information during registration.
• You must not be acting on behalf of another individual or entity.

We reserve the right to request identity verification documents at any time, including but not limited to government-issued photo ID, proof of address, and proof of payment method. Failure to comply with verification requests may result in account suspension or termination. At SlotsGallery, we take our Know Your Customer (KYC) obligations seriously and may carry out enhanced due diligence where required.

3. Restricted Countries

Our services are not available to residents of the following jurisdictions. We do not accept registrations or wagers from players located in Afghanistan, Belarus, Belgium, Brazil, Bulgaria, China, Croatia, Cuba, Cyprus, Czechia, Estonia, France, Germany (where separately regulated), Hungary, India, Iran, Iraq, Israel, Japan, Latvia, Lithuania, Netherlands, North Korea, Pakistan, Poland, Portugal, Romania, Russian Federation, Saudi Arabia, Singapore, Slovakia, Spain, Sweden (excluded from all bonuses and promotions), Turkey, Ukraine, United Kingdom, United States of America, and many other territories. The full list of restricted countries is available within our platform and is subject to update. If you access our services from a restricted jurisdiction, we reserve the right to void any winnings and close your account immediately.

We note that players from Sweden and Finland are excluded from all bonuses, promotions, VIP programmes, and loyalty rewards, though they are not blocked from accessing gameplay.

4. Deposits and Withdrawals

4.1 Deposit Policy

Here at SlotsGallery Casino, we support a wide range of deposit methods, including Visa, Mastercard, Maestro, Bank Transfer, Neteller, Skrill, ecoPayz, CoinsPaid, MiFinity, MuchBetter, Neosurf, Flexepin, Jeton/Jetonbank, and Paysafe. The minimum deposit amount is €20 or the equivalent in your chosen currency. We accept the following currencies: EUR, USD, AUD, CAD, NOK, NZD, ZAR, INR, as well as cryptocurrencies including BTC, BCH, ETH, DOGE, LTC, USDT, XRP, BNB, ADA, and TRX.

4.2 Withdrawal Policy

Our withdrawal methods include Visa (OCT), Mastercard (Payment Transfer), Bank Transfer, and cryptocurrencies. Minimum withdrawal thresholds apply per currency — for example, EUR 50, USD 50, CAD 75, AUD 75, BTC 0.000422, and ETH 0.0114. Please note that your phone number must be verified before a withdrawal request can be created. Our payment department processes all withdrawals within 48 hours of request submission. Depending on the payment system, funds may take up to 5 business days to arrive. Bank Transfers are generally completed within 3 banking days.

Daily withdrawal limits at SlotsGallery Casino are as follows: €5,000 per day, €10,000 per week, and €20,000 per month. Higher limits may be available at our discretion for VIP-tier players. Progressive jackpot wins are always paid in full, regardless of standard limits.

5. Bonuses, Promotions, and Wagering Requirements

We offer a comprehensive welcome package at SlotsGallery, providing new players with up to €6,500 and 225 Free Spins across their first three deposits. The first deposit bonus offers 100% up to €777 plus 100 Free Spins using the promo code SLOTS, with a minimum deposit of €20. High Roller players depositing over €777 can claim 125% up to €5,000 plus 100 Free Spins. The second and third deposit bonuses also carry attractive match percentages and additional free spins. Our SlotsGallery bonus codes are clearly displayed on relevant promotional pages.

All bonuses at SlotsGallery Casino are subject to a 40x wagering requirement applied to the bonus amount and free spin winnings combined. The maximum bet while wagering an active bonus is €5 per spin or round. Bonus funds are valid for 5 days from the time of activation, and the maximum conversion cap is 10x the bonus value. We also offer a Crypto Bonus, weekly free spin promotions, regular cashback of up to 12.5%, and seasonal promotional offers with corresponding SlotsGallery promo codes such as MONDY, SPINS, and MONTH.

5.1 General Bonus Rules

• Only one bonus may be active at a time.
• We reserve the right to modify or withdraw any bonus offer at any time without prior notice.
• Bonuses may not be transferred, sold, or exchanged for cash unless wagering requirements have been fully met.
• We may require verification before processing any withdrawal of bonus-derived winnings.
• Abuse of our bonus system, including but not limited to creating multiple accounts to claim offers, will result in immediate disqualification and account closure.

6. Loyalty Programme and VIP Ranks

At SlotsGallery Casino, we reward our most dedicated players through our VIP programme, which features five tiers: Quartz, Amethyst, Sapphire, Ruby, and Obsidian. Benefits scale with each rank and include a personal VIP account manager, exclusive bonuses, flexible withdrawal limits, customised offers, 24/7 priority support, access to exclusive games, and invitations to offline events.

Our SlotsGallery loyalty system also includes a Complimentary Points (CP) programme spanning 25 levels. Players earn 1 CP per €10 wagered on slots or 1 CP per €100 on live games. Free spin rewards range from 5 spins at Level 2 up to 300 spins at Level 25. As noted, players from Sweden and Finland are not eligible for any loyalty or CP-related rewards.

7. Responsible Gaming

We at SlotsGallery are committed to promoting responsible gaming and providing tools to help players maintain control. We offer deposit limits, session time reminders, self-exclusion, and cooling-off periods. If you believe gambling is negatively affecting your life, we urge you to make use of these tools or contact our support team for assistance. We also direct players to independent organisations offering free guidance and support on problem gambling.

8. Prohibited Activities

When using our platform, the following activities are strictly prohibited:

• Using automated software, bots, or artificial intelligence to interact with our games or platform.
• Colluding with other players to exploit games or bonus structures.
• Using fraudulent payment methods or providing false identification documents.
• Accessing our services through a VPN or proxy to circumvent geographic restrictions.
• Any form of money laundering or financing of illegal activity through our platform.

9. Intellectual Property

All content on our platform, including software, game assets, logos, text, and graphics, is protected by applicable intellectual property laws. You may not reproduce, distribute, or modify any of our content without prior written consent from SlotsGallery Casino.

10. Governing Law and Dispute Resolution

Our Terms and Conditions are governed by the laws of Costa Rica. In the event of a dispute, we encourage you to contact our support team at support@slotsgallery.com in the first instance. If a resolution cannot be reached directly, disputes may be escalated to EGIS, our designated alternative dispute resolution provider, at disputes@egis-adr.com. We aim to respond to all formal complaints within a reasonable timeframe and to resolve them fairly and promptly.

11. Amendments to These Terms

We reserve the right to amend these Terms and Conditions at any time. Any updates will be published on our website, and continued use of our platform following such changes will constitute your acceptance of the revised terms. We recommend checking this page periodically to stay informed of any updates. If you have questions about our terms, please contact our 24/7 support team via live chat or email at support@slotsgallery.com.